Last updated: April 25, 2018

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.iratrips.com website and the Iratrips Business mobile application (the "Service") operated by Iratrips LLP ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness. By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms. You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of dmca@iratrips.com and include in your notice a detailed description of the alleged Infringement. You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Iratrips LLP and its licensors. The Service is protected by copyright, trademark, and other laws of both the India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Iratrips LLP .

Links To Other WebSites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Iratrips LLP . Iratrips LLP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Iratrips LLP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation Of Liability

In no event shall Iratrips LLP , nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Iratrips LLP its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Maharashtra, India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Cancellation Policy for Customer
  1. Cancellation charges would vary based on the hotel booked and the season
  2. Refund transaction charges would apply
  3. The hotel's own cancellation policy would apply for every respective hotel
  4. No-Show policy will apply as per hotel's rules and regulations
  5. It is mandatory to cancel the booking first and then apply for refund. Refund request will not be accepted if the booking is not cancelled with the hotel
  6. Hotel owners can cancel a booking only in case of an emergency. The cancellation request is subject to the approval of Iratrips. In case Iratrips approves the cancellation, initially, Iratrips will help find a similar category available hotel in the same area. In case there isn’t any hotel available, the booking will be cancelled
  7. Refund will be processed within 7 working days
  8. Iratrips will not be accept any responsibility and/ or liability, etc. whatsoever for any type/s of banking issues/ concerns/ problems, etc. whether personal and/ or official and/ or any other type
  9. Refund will be processed in the same banking account as given at the time of booking. Request to credit the refund in any other bank account will be not accepted
Booking Process

There are two ways of booking a hotel on Iratrips.

  1. With a Trip
  2. Without a Trip
Process Flow - With a Trip
  1. Customer will create a Trip using Iratrips consumer app.
  2. Once the Trip is created, hotel owners within the radius of 10 kilometers in that particular area will be able to view the Trip.
  3. The hotel owner will be able to see customer information such as the dates of visit, number of guests, and number of rooms required and approximate budget.
  4. Once the quotation is offered, the customer may or may not book the room for the same quotation/ offer/ dates/ number of guests/ rooms, etc. He/ She may change the number of rooms/ guests/ dates/ etc. at any time within the date range originally specified. Also, the customer can request for a room any time before the expiration date and time of the offer.
  5. If the customer accepts the offer and places the request before the expiration date and time of the quotation, it is mandatory for the hotel to honor the quotation. In case the customer accepts the offer and places the request after the expiration date and time of the quotation, then the hotel may accept or reject the request based on the availability of the same quotation.
  6. Once the hotel accepts the request, the customer will be able to book the hotel within 3 hours from the time of acceptance, and provided the customer accepts all the terms and conditions, rules and regulations, and policies as specified by Iratrips and the hotel.
  7. Iratrips will confirm the booking only once the payment is done on Iratrips account.
  8. Booking confirmation will be sent via SMS on the registered mobile number, comprising of details such as check-in and check-out date, number of guests, location, and name of the hotel, number of rooms booked, and other necessary details.
  9. Booking details, along with the confirmation could be viewed on Iratrips Consumer as well as Business app.
  10. Iratrips will pay the hotel within 15 working days after check-out.
  11. Once the booking is confirmed, hotel will not be able to cancel the booking.
  12. Customer can cancel the hotel booking only before the check-in by submitting a cancellation application on Iratrips Consumer app.
  13. Cancellation policies, penalties, rules & regulations, terms and conditions of the respective hotel and Iratrips will apply for every cancellation application.
  14. In case the customer views the contact details of a hotel, Iratrips may directly share the customer's contact number through SMS with only that particular hotel. In case, the customer views the contact details of multiple hotels, Iratrips may directly share the customer's contact number through SMS with only those particular hotels.
Without Trip
  1. Customer can submit a request for room availability basis the data such as per room per night price, facilities, room photos, hotel images, etc. as provided by the hotel.
  2. The hotel will accept or reject the request based on the availability by clicking on Available or Not Available tab on Iratrips Business app.
  3. Accepting the booking will indicate that the hotel is available for the requested dates, number of guests, number of rooms, etc.
  4. Once the hotel accepts the request, the customer will be able to book the hotel within 3 hours from the time of acceptance, and provided the customer accepts all the terms and conditions, rules and regulations, and policies as specified by Iratrips and the hotel.
  5. Iratrips will confirm the booking only once the payment is done on Iratrips account.
  6. Booking confirmation will be sent via SMS on the registered mobile number, comprising of details such as check-in and check-out date, number of guests, location, and name of the hotel, number of rooms booked, and other necessary details.
  7. Booking details, along with the confirmation could be viewed on Iratrips Consumer as well Business app.
  8. Once the booking is confirmed, hotel will not be able to cancel the booking.
  9. Iratrips will pay the hotel within 15 working days after the check-out date.
  10. Customer can cancel the hotel booking only before the check-in by submitting a cancellation application on Iratrips app.
  11. Cancellation policies, penalties, rules & regulations, terms and conditions of the respective hotel and Iratrips will apply for every cancellation application.
  12. In case the customer views the contact details of a hotel, Iratrips may directly share the customer's contact number through SMS with only that particular hotel. In case, the customer views the contact details of multiple hotels, Iratrips may directly share the customer's contact number through SMS with only those particular hotels.
Contact Us

If you have any questions about these Terms, please contact us.